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Our patio door guarantee covers the original purchaser only and proof of the date of
purchase is needed to validate it. This guarantee is only valid if you work to
our instructions and recommendations for installation, finishing, care and
maintenance set out on this website and in our homeowner manual. It covers
replacement of faulty parts only and does not cover incidental expenses.
We recommend that a competent tradesperson installs this product.
You’ll find full installation instructions in the hardware box supplied
with each of our door sets.
If you have any problem whatsoever or need to make a customer claim, please telephone our Customer Service Department on 0800 028 9098 or email us here.
If you send us an email, it would also help if you could attach pictures of the problem area, as well as pictures of the full door set, as this will help us to solve the problem more easily.
We keep a full stock of spare parts and these are normally despatched by courier to make sure you get them quickly.
From time to time, we may ask to visit your home to inspect the patio door set and discuss any problems with you in person. Naturally, this will be conducted in a professional and friendly manner, and by appointment with you.
For any agreed claim, our liability will be to replace any component parts in the same condition as originally supplied by us. We will not be liable for any other losses.
This tells you absolutely everything there is to know about your new patio doors – from your guarantee and finishing, to care and maintenance of every single component. Download the Homeowners Manual
Want to know more? Call Creative Doors FREE on 0800 028 9098